Privacy Policy

1. Introduction

CPD Learning Standards (“we”, “our”, “us”, or “CPDLS”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

• Visit our website;

• Apply for accreditation services;

• Contact us;

• Register an account;

• Subscribe to communications;

• Use any services provided by CPD Learning Standards.

We process personal data in accordance with:

• The UK General Data Protection Regulation (UK GDPR);

• The Data Protection Act 2018;

• Applicable UK privacy and electronic communications laws.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

CPD Learning Standards is a Continuing Professional Development (CPD) accreditation organisation providing accreditation, assessment, certification, and related professional development services.

If you have questions about this Privacy Policy or your personal data, please email: info@cpdls.co.uk

3. Information We Collect

We may collect and process the following categories of personal information:

3.1 Personal Identification Information

Including but not limited to:

• Full name;

• Job title;

• Organisation name;

• Email address;

• Telephone number;

• Postal address;

• Billing information.

3.2 Account Information

When creating an account or accessing services:

• Username and password;

• Account preferences;

• Login activity.

3.3 Accreditation and Application Information

Including:

• Course or training programme information;

• Accreditation submissions;

• Supporting documents;

• Professional qualifications;

• Assessment communications.

3.4 Technical Information

When you use our website, we may automatically collect:

• IP address;

• Browser type and version;

• Device information;

• Operating system;

• Time zone settings;

• Website usage data;

• Cookies and tracking data.

3.5 Communication Data

Including:

• Emails;

• Enquiries;

• Feedback;

• Customer support interactions.

4. How We Collect Information

We collect information through:

• Website forms;

• Accreditation applications;

• Account registration;

• Direct communications;

• Newsletter sign-ups;

• Cookies and analytics tools;

• Payment transactions;

• Third-party integrations where applicable.

5. How We Use Your Information

We may use personal information for the following purposes:

5.1 Service Delivery

To:

• Process accreditation applications;

• Deliver services;

• Manage accounts;

• Issue certificates;

• Provide customer support.

5.2 Administrative and Business Purposes

To:

• Process payments;

• Maintain records;

• Conduct audits and quality assurance;

• Improve services and website functionality.

5.3 Communications

To:

• Respond to enquiries;

• Send service updates;

• Provide accreditation notifications;

• Send newsletters or marketing communications where permitted.

5.4 Legal and Compliance Purposes

To:

• Comply with legal obligations;

• Prevent fraud;

• Enforce our terms and policies;

• Protect rights and security.

6. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract;

• Legitimate interests;

• Legal obligations;

• Consent;

• Protection of vital interests where applicable.

Where consent is relied upon, you may withdraw consent at any time.

7. Marketing Communications

We may send marketing communications regarding:

• CPD accreditation services;

• Industry updates;

• Events;

• Resources;

• Service announcements.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link;

• Contacting us directly.

We will not send unsolicited electronic marketing communications where prohibited by law.

8. Sharing Your Information

We do not sell your personal data.

We may share information with:

8.1 Service Providers

Third-party providers assisting with:

• Website hosting;

• Payment processing;

• Email services;

• IT support;

• Analytics;

• Customer management systems.

8.2 Professional Advisers

Including:

• Legal advisers;

• Accountants;

• Insurers;

• Compliance professionals.

8.3 Regulatory or Legal Authorities

Where required by law or necessary to:

• Comply with legal obligations;

• Protect rights and safety;

• Prevent unlawful activity.

8.4 Accreditation Listings

Where applicable, accredited organisations may be publicly listed on our website or directories.

9. International Transfers

Some third-party service providers may process data outside the United Kingdom.

Where international transfers occur, CPD Learning Standards will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection laws.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Policy;

• Comply with legal and regulatory obligations;

• Resolve disputes;

• Enforce agreements.

Retention periods may vary depending on the type of information and legal requirements.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access;

• Loss;

• Misuse;

• Alteration;

• Disclosure;

• Destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Under UK data protection laws, you may have the right to:

• Access your personal data;

• Correct inaccurate information;

• Request deletion of data;

• Restrict processing;

• Object to processing;

• Request data portability;

• Withdraw consent;

• Lodge a complaint with the Information Commissioner’s Office (ICO).

Requests may be subject to legal exemptions and identity verification requirements.

To exercise your rights, please contact us using the details provided in this Policy.

13. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience;

• Analyse website traffic;

• Remember preferences;

• Support website functionality.

Cookies may include:

• Essential cookies;

• Analytics cookies;

• Functional cookies;

• Marketing cookies where applicable.

You can control cookies through your browser settings.

For more information, please refer to our Cookie Policy.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any external sites they visit.

15. Children’s Privacy

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from children without appropriate legal consent.

If we become aware that personal data has been collected from a child unlawfully, we will take appropriate steps to delete the information.

16. Automated Decision-Making

CPD Learning Standards does not make solely automated decisions that produce legal or similarly significant effects without appropriate safeguards.

17. Data Breaches

In the event of a personal data breach, we will take appropriate action in accordance with applicable data protection laws, including notifying affected individuals and regulatory authorities where required.

18. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be published on this page together with an updated “Last Updated” date.

Continued use of our website or services after updates constitutes acceptance of the revised Policy.

19. Complaints

If you have concerns regarding how your personal data is handled, please contact us.

20. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please email us on: info@cpdls.co.uk

21. Definitions

For the purposes of this Privacy Policy:

• “Personal Data” means any information relating to an identified or identifiable individual;

• “Processing” means any operation performed on personal data;

• “Website” means https://www.cpdls.co.uk and associated services;

• “User” means any person accessing our website or services.

Last Updated: 20 May 2026