Terms and Conditions

1. Introduction

Welcome to CPD Learning Standards (“CPDLS”, “we”, “us”, or “our”). These Terms and Conditions govern your use of the CPD Learning Standards website located at https://www.cpdls.co.uk (the “Website”), including all services, applications, accreditation programmes, digital content, resources, and communications provided through the Website.

By accessing or using this Website, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use this Website.

These Terms apply to all visitors, users, training providers, organisations, learners, members, and any other parties who access or use our services.

2. About CPD Learning Standards

CPD Learning Standards is a Continuing Professional Development (CPD) accreditation organisation that reviews, assesses, and accredits educational courses, training programmes, events, workshops, webinars, and learning materials against internal quality and CPD Standards.

Our accreditation services are intended to support professional learning and development. Accreditation by CPD Learning Standards indicates that content has met our assessment criteria at the time of review.

3. Eligibility to Use the Website

By using this Website, you confirm that:

• You are at least 16 years of age;

• You have the legal authority to enter into binding agreements;

• Any information you provide is accurate and complete;

• You will use the Website only in accordance with these Terms and all applicable laws and regulations.

If you are using the Website on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

4. Services Provided

CPD Learning Standards may provide services including, but not limited to:

• CPD accreditation of courses and training programmes;

• Assessment and review services;

• Certification services;

• Membership services;

• Digital resources and downloadable materials;

• Directory listings;

• Educational guidance and support;

• Online application systems;

• Marketing and promotional opportunities for accredited providers.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

5. Accreditation Applications

5.1 Submission Requirements

Applicants seeking CPD accreditation must provide accurate, complete, and truthful information during the application process.

CPD Learning Standards reserves the right to request additional evidence, supporting documentation, or clarification before making an accreditation decision.

5.2 Assessment Process

All accreditation applications are subject to review against CPD Learning Standards’s internal quality criteria and assessment procedures.

Submission of an application does not guarantee accreditation approval.

5.3 Accreditation Decisions

CPD Learning Standards reserves sole discretion regarding accreditation approval, refusal, suspension, renewal, or withdrawal.

We may refuse or revoke accreditation where:

• Information provided is false or misleading;

• Standards are not maintained;

• Fees remain unpaid;

• The accredited provider breaches these Terms;

• The accredited activity damages the reputation of CPD Learning Standards.

5.4 Accreditation Period

Accreditation is granted for the period stated in the approval documentation and may be subject to renewal requirements.

6. Use of Accreditation Logos and Marks

Approved accredited providers may use CPD Learning Standards accreditation logos, certificates, badges, and marks only:

• During the valid accreditation period;

• In accordance with our brand usage guidelines;

• For the specific accredited courses or services approved.

Users must not:

• Alter or modify logos or certificates;

• Misrepresent the scope of accreditation;

• Use expired accreditation materials;

• Suggest endorsement beyond the approved accreditation.

CPD Learning Standards reserves the right to require immediate removal of branding materials if accreditation expires, is suspended, or revoked.

7. Fees and Payments

7.1 Fees

All fees displayed on the Website or provided in quotations are subject to change without notice.

7.2 Payment Terms

Payments must be made in full using approved payment methods before accreditation or related services are completed unless otherwise agreed in writing.

7.3 Refunds

Unless otherwise stated:

• Application fees are generally non-refundable once assessment has commenced;

• Refund requests are considered at our sole discretion;

• Administrative fees may be deducted from approved refunds.

7.4 Late Payments

We reserve the right to suspend services, withhold certificates, or terminate accreditation where invoices remain unpaid.

8. User Accounts

Certain areas of the Website may require account registration.

You are responsible for:

• Maintaining the confidentiality of your login credentials;

• All activities conducted under your account;

• Ensuring your account information remains accurate and updated.

You must notify us immediately if you suspect unauthorised access to your account.

CPD Learning Standards reserves the right to suspend or terminate accounts that violate these Terms.

9. Intellectual Property Rights

All content on this Website, including but not limited to:

• Text;

• Graphics;

• Logos;

• Icons;

• Branding;

• Website design;

• Documents;

• Software;

• Databases;

• Educational materials;

• Accreditation frameworks;

• Images and multimedia;

is owned by or licensed to CPD Learning Standards and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, transmit, or exploit Website content without prior written consent.

Limited personal and non-commercial use is permitted where legally allowed.

10. Acceptable Use

You agree not to:

• Use the Website unlawfully;

• Submit false or misleading information;

• Attempt to gain unauthorised access to systems or data;

• Upload malicious software or harmful code;

• Interfere with Website functionality;

• Use the Website to distribute spam or unsolicited communications;

• Infringe intellectual property rights;

• Misrepresent accreditation status.

We reserve the right to restrict access or pursue legal action where misuse occurs.

11. Website Availability

While we aim to maintain uninterrupted access, CPD Learning Standards does not guarantee that the Website will always be available, secure, or error-free.

We may:

• Perform maintenance;

• Update systems;

• Modify Website content;

• Restrict or suspend access;

• Remove services without notice.

We are not liable for temporary interruptions or technical failures.

12. Third-Party Links

This Website may contain links to third-party websites or services.

These links are provided for convenience only. CPD Learning Standards does not control or endorse third-party websites and accepts no responsibility for:

• Their content;

• Security;

• Privacy practices;

• Accuracy;

• Availability.

Users access third-party websites at their own risk.

13. Disclaimer

The information provided on this Website is for general informational purposes only.

While we make reasonable efforts to ensure accuracy, CPD Learning Standards does not guarantee:

• Completeness;

• Accuracy;

• Reliability;

• Suitability;

• Availability of Website content or services.

Accreditation by CPD Learning Standards does not constitute:

• Legal advice;

• Regulatory approval;

• Government endorsement;

• Professional licensing.

Users should independently assess whether accredited training meets their professional, legal, or regulatory requirements.

14. Limitation of Liability

To the fullest extent permitted by law, CPD Learning Standards shall not be liable for:

• Indirect or consequential losses;

• Loss of profits;

• Loss of business;

• Loss of data;

• Reputational damage;

• Service interruptions;

• Reliance on Website content.

Our total liability arising from use of the Website or services shall not exceed the amount paid by the user for the relevant service during the preceding 12 months.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. Indemnity

You agree to indemnify and hold harmless CPD Learning Standards, its directors, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms;

• Misuse of the Website;

• Violation of applicable laws;

• Infringement of third-party rights.

16. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy.

CPD Learning Standards processes personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you consent to such processing where legally permitted.

17. Confidentiality

Any confidential information submitted during accreditation or business interactions will be treated confidentially unless:

• Disclosure is required by law;

• Disclosure is necessary for assessment purposes;

• The information becomes publicly available through no fault of CPD Learning Standards.

18. Suspension and Termination

CPD Learning Standards reserves the right to suspend or terminate:

• Website access;

• User accounts;

• Accreditation status;

• Services;

without prior notice where users breach these Terms or engage in conduct deemed harmful to the organisation or other users.

Termination does not affect accrued rights or obligations.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

CPD Learning Standards reserves the right to amend these Terms and Conditions at any time.

Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and CPD Learning Standards regarding use of the Website and services.

23. Contact Information

If you have questions regarding these Terms and Conditions, please email: info@cpdls.co.uk

24. Additional Terms for Accredited Providers

Where an organisation becomes an accredited provider with CPD Learning Standards, the following additional obligations apply:

• Providers must maintain accurate course information;

• Providers must notify CPD Learning Standards of significant changes to accredited content;

• Providers must maintain appropriate professional and ethical Standards;

• Providers must cooperate with monitoring, review, or audit requests;

• Providers may not transfer accreditation to third parties without written permission.

Failure to comply may result in suspension or withdrawal of accreditation.

25. Electronic Communications

By using the Website, you consent to receiving communications electronically, including:

• Application updates;

• Notices;

• Invoices;

• Service announcements;

• Policy updates.

Electronic communications satisfy legal requirements for written communications where permitted by law.

26. Force Majeure

CPD Learning Standards shall not be liable for any delay or failure resulting from events beyond reasonable control, including but not limited to:

• Natural disasters;

• Internet failures;

• Cyberattacks;

• Government actions;

• Industrial disputes;

• Power outages;

• Pandemics;

• Acts of war.

27. Consumer Rights

Nothing in these Terms affects statutory consumer rights that cannot legally be excluded or limited under applicable law.

28. Complaints and Disputes

Users who wish to raise complaints regarding services, accreditation decisions, or Website functionality should contact CPD Learning Standards directly using the contact details provided on the Website.

We aim to review and respond to complaints within a reasonable timeframe.

29. Interpretation

In these Terms:

• “Website” means https://www.cpdls.co.uk and all associated subdomains;

• “User” means any person or organisation accessing the Website or services;

• “Services” means any products, accreditation, resources, or support provided by CPD Learning Standards.

Headings are included for convenience only and do not affect interpretation.

Last Updated: 20 May 2026